Refund policy

Eligibility

Refunds are available for confirmed, paid programme seats when the conditions below are met. Informational prices on the website are not charges. A request must come from the payer named on the invoice or from an authorised colleague at the same organisation.

Timeframe

For live cohorts (Map Room Cohort / District Signal Studio and Consent & Location Privacy Desk), a full refund is available if we receive a written cancellation at least 14 full days before the published start date. Between 13 days and 48 hours before start, a partial refund of 50% of the seat fee applies. After the first live session has begun, the seat is non-refundable except where we cancel the programme or Thai consumer law requires otherwise.

For Walkthrough Seat (self-paced), a full refund is available within 7 days of access being granted if fewer than two modules have been opened. After that, or after 7 days, the Walkthrough Seat is non-refundable.

For Peninsula Residency, a full refund is available up to 10 days before the agreed kick-off. After kick-off, fees for completed review sessions are non-refundable; unused remaining weeks may be refunded at 40% of the unused portion if you cancel in writing.

Full versus partial

Full refunds return the programme fee actually paid, excluding third-party bank charges we cannot recover. Partial refunds follow the percentages above. If we move you to a later cohort at your request, the original fee is credited rather than refunded unless you ask for money back instead.

Non-refundable items

Travel, hotels, printed materials you requested beyond the standard pack, mapping licences, and any third-party software seats you purchased yourself are not refunded by Systempacketline. Completion letters already issued are not a basis for refund.

Refund process

Write to info@systempacketline.digital with the subject “Refund”, your invoice number, and the programme name. You may also use the contact form and choose “Refund or cancellation” as the topic. We acknowledge within two working days and confirm the amount once we verify payment.

Processing time and method

Approved refunds are paid back by the same method as the original invoice where possible (bank transfer in Thai baht unless we invoiced in another currency). Allow up to 15 working days after approval for the funds to appear, plus your bank’s own clearing time. We do not refund in cash at the Prakanong office.

Cancellation by Systempacketline

If we cancel a cohort or residency for our own operational reasons, you receive a full refund of fees paid for that booking, or a transfer to a later date at your choice. We are not responsible for your travel costs.

Exceptions

We may offer a goodwill transfer or refund outside these windows in cases of serious documented illness or a force majeure event that prevents teaching. Abuse of classroom confidentiality, no-show without notice, or chargebacks opened before contacting us may void a goodwill exception. Statutory rights under Thai law remain unaffected.

Related: terms of use and informational pricing.